After having a bad experience with missed appointments about a month ago, I decided to give them another try. We woke up and found water all over our basement from our heating unit. We called them late morning and they came out later that day and fixed the problem within minutes. Problem solved. Heat is back to working properly just in time for a snow storm.
They did everything wrong and damn near ruined my central air system. These yo yo's don't have a single clue as to what they're doing. They were no shows for several appointments I made leaving me waiting all day for them and they didn't so much as give me a courtesy call and when they did finally show up after blowing me off and 3-4 rescheduled appointments later they were still late and misdiagnosed the problem I was having and the reason my central air was having problems is because they botched up a simple servicing. Took me calling a different company to fix what they ruined and to inform me just how much of a screw up these guys were. They really earned their 1 Stars! I don't care how hot your home gets in the summer I'd rather sweat to death than ever call these morons out to work on my unit.
Btw, the below 5 start comment is either fake or she is mistaking with an other company, but either way, I would never want to deal with these morons ever again!
If I had a chance to gıve them (negative) 5 start, I'd totally would. This literally is the worst company ever in the DE area and I'm absolutely shocked that they're are still in business! They can't show up on time, they can never fallow the schedules they make, and of course tells your tons of BS when they're around... You also can tell that they're not knowledgeable about what they're are doing as well. They showed up at the very last minute, only stayed at my house about 15 min and charged me $100. They also got an approval from the HOW company but they never came back to fix it even though I called them 5-6 times... Its been over 4 months and still waiting for them to come back to fix the issue. I'm actually thinking about getting the authorities involved in this at this point.
One of my air conditioning units stopped working. The warranty company recommend ServicePro. They were prompt in making an appointment to meet with me and showed up a little before the time they promised. Took them about 1/2 hour. They cleaned up after themselves and were very courteous and provided a detailed explanation as to why one of my units had stopped working. I DID NOT faint when I saw the bill and they guarantee their work. I would definitely recommend this company.
Installed new heat / AC. I paid balance from warranty company. Tried heat for 1st time on 11/18 which didn't work. Texted technician (Bill). Called office and left VM. Neither called back. Spent hours, days trying to resolve through warranty company given the original company is suppose to honor (key word) their part of deal. As of today, still not fixed. New company is waiting on part that Service Pro (NOT) did not install. Please don't waste your trust, money, and energy dealing with this company. Not worth it!!
Servicepro Llc is a US General Contractor based in Dover, Delaware. Servicepro Llc is located at 101 Weston Dr #4, Dover, DE 19904, USA.
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