Rebecca at this location TopCIty is HORRIBLE!!! Poor customer service excellence. She doesn't explain that if you say you will bring it back prior to your 24 hour rental expires and you are late that SHE will charge you late return fee even though you paid for a 24HR rental. In the future just asked for return time to be exactly in 24HRS or Rebecca will charge you! Bad attitude and professionalism. DO NOT RENT HERE!
BEWARE!!!!!! WORST SERVICE & WORKMANSHIP EVER!!! They drug a muddy bed liner over the bed rail of my brand new truck (scratching it the whole length of the bed) and then installed it with an enormous amount of mud caked under it. They just told me that it was alright because I was going to put a cap on it anyway. They ordered the wrong cap and wanted me to buy it anyway if they "did me a favor" and discounted it for the amount of the missing options that I had ordered. I wanted what I ordered, and that seemed to irk them. When they finally got the right one in it had a hole about the size of a pencil eraser in the exterior of the fiberglass finish, leaving the fibers exposed. They assured me that it wouldn't hurt anything and that I should have bought the next higher model if I wanted the best finish. (Over time it has gotten much bigger and cracked all around it.) After denting the cab of my brand new truck, they sawed into the bed when cutting the trim for the cap door. They told me that I should buy some touch up paint and periodically paint the bare metal from the saw cut they made so it wouldn't rust. Oh, and they assured me the dent in my truck cab wasn't very noticeable with the cap on. They put the cap on so far forward at first that you could see light between the cap and the truck bed, making it impossible to shut the door properly and causing so much pressure there that it chafed the paint off my tailgate in less than a week. They told me it would shut easier in time, but even they couldn't get one side to latch shut. So they repositioned it to the handles on the cap door would at least turn, but it still doesn't latch shut on one side. It has leaked all the way around since I got it, so bad that water pools in the front of the bed liner. Their answer was, "No cap is going to be perfectly leak free all the time." After going back for them to keep making attempts to do a simple job even close to right, and after spending a total of almost 20 hours in their waiting area from numerous trips, I just gave up. Leer was no help and said I just have to take my complaint to the dealer that installed it. I've had other caps and bed liners and never had any problems like this. I will never ever do any business with them again. I'll go out of state and pay sales tax before my truck ever even pulls into their parking lot again.
I rented a uhaul from top city . They charged me after i got the u-haul then charged me again another 100$ and refused to refund me . Im currently disputing with my bank. But never do business with these THIEVES!
Awful employees!!! Zero people skills and just proved they are unreliable to their word and inconsistent across staff. Rude if you even slightly disagree with their gibberish which is usually from the language of stupid or in some variation of it. My favorite was "whatever" from the female employee with that classic pop tart attitude you would only expect from a high schooler not a middle aged woman. Make your large shed purchases some where else! I strongly urge Do all businesss ELSEWHERE because if something is wrong you are met with classless individuals with questionable character.
Purchased cap for truck. Everyone was very helpful and courteous, from Sam the owner to the young man who installed the cap. The woman behind the counter took the time to walk me around the lot showing me the different cap designs.
Top City Inc is a US Storage based in Dover, Delaware. Top City Inc is located at 2970 N Dupont Hwy, Dover, DE 19901, USA.
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