I own Total LawnWorx, a lawn and landscaping business in Magnolia, DE. I have purchased all of my small equipment from Pugh's. I have received nothing less then phenomenal service from everyone there. I was working on a job when my hedge trimmers stopped cutting, I called Pugh's Service and they got me in, fixed and back to work right away. I have also mowed several lawns for their customers while Pugh's was working on their lawn mower. I always hear positive comments from these customers. I highly recommend this small, family owned and operated business!!!!!!!
Brought a small Echo chainsaw to them to check out a no-start issue. They told me they were four to six weeks out which I did not have a problem waiting. I had to leave a $35 deposit. After 6 weeks they call me up with a quote of almost 80% of the cost of a brand new saw. I told them that I did not feel it was worth to fix it and that I would be in to pick it up. I asked him what my total bill was they told me I owed another $50. So for $85 they told me of a few parts it could be. I go in to pick up my saw pay my $50 they bring the salt out to me in multiple pieces. When I questioned why am I saw was not reassembled I was told if the customer don't want it fixed we don't put it back together. I made the comment wow just paid $85 and got my soul back and 15 different pieces. So I reassembled my saw and they didn't even put all the parts back in the box that they give me so not only did I pay $85 now I have to go get other parts that they had not put in the box when they give it to me. I used to use this place all the time but now since I guess the old man passed away this place is now a joke. I would rather buy a new piece of equipment and trash the old one then take it to the shop.
Thanks for servicing our vehicles over the years. We know Pugh's Service Inc. is going to go the extra mile when making repairs and provide top of the line service to our vehicles. It's always nice to pick up your car at the shop knowing the job was done right.
NEVER AGAIN. this place SUCKS. someone should start a business to directly compete with these tools.
I dropped off a tractor to be fixed onApril 9th. I was told 3 weeks. I was finally called around June 13th and I was out of town. I went to pick it up on July 10th. They told me they had to order a spindle (pulley) cover which was missing. I told them I had it andf asked that it be taken off the bill. The owner came out and went absolutely BALLISTIC telling me I should have told them I had it. My reply, you should have called and asked if I had it. Also I think they should have called and told me what needed to be fixed, in the end bill was 300+.
Oh and this is even better...I get home cut grass and the belt that was always breaking, BROKE after cutting grass for 15 minutes!!! Friggin ridiculous
The owner showed up today and picked up the mover and told me he will be fair and get back to me, I believe him that he will do good by me ! !
Pugh S Service Inc is a US Store based in Dover, Delaware. Pugh S Service Inc is located at 728 Dover Leipsic Rd, Dover, DE 19901, USA.
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