There is usually a wait to see a Sales Associate. Because of the fast turn over of employees, they really do not know everything that they should. I know that they mean well and they are trying their best, but they all should be willing to say " I don't know.". " Let me find someone who does." Instead, they try to fake their way thru it.
I'm a good 35 minute drive to this store it's there closest one to me and I can't get anyone to stay on the phone to talk..
Majority of the workers are absolutely rude. I don't know if it's because I'm a young adult, but every time I go in there they talk to me like I'm stupid. Worst service ever.
Then hung up on.. 2xs..
They won't help with my tablet situation I've tried calling them I'm hung up on and automated system won't let me speak to them.
They sell you new phone then put an app. On it to detect robo for 30 days than want to charge for the app. to stop them. Before the app. I might had gotten 1ever couple of weeks after the app 6 per day. If you get anew phone DON'T let them install this app.
So here is my lovely tale of this Verizon store. First their website tells me that I can get 250.00 for my phone the guy in the store oh no you only get 210.00 and I can not change that. Funny how the marketing department set the online but we are not affiliated with them. Wait your both Verizon aren’t you? Second I asked why would I trade my phone in if I have to pay 15% for an early upgrade plus 30.00 upgrade fee when you just told me that my phone isn’t worth what your website told me trade in is? He proceeds to turn off find my iPhone take out fingerprint and disables my iTunes account. The tech that “helped” me was rude did not care one bit that their own website gave a different price and wasn’t willing to verify what I said so seems this is common and not something that they don’t hear often. Guess this means a trip to the apple store I knew there was a reason I don’t come to this store I just forgot since it was 1 year and 10 months ago. Ok so now that i am home lets talk about what really bothered me with this store it was the lack of any caring by the person serving me. The attitude was if you want it your going to take what i am offering without complaining and no i will not explain to you why the website says one thing but we will not do that here. this is it take it or leave it. Well I left it and I won't be returning to that store at all. After being Verizon customers for the better part of 10+ yrs i am now considering switching
Verizon is a US Store based in Dover, Delaware. Verizon is located at 1045 N Dupont Hwy, Dover, DE 19901, USA.
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