Overall, a disappointing experience. I was very upfront and honest about what I was willing to spend and my maximum budget when I came in- under 10,000. I wasn't expecting something fancy or new. The sales guy didn't seem interested at all in even showing me the used cars they had, until he found out I'm military- his eyes lit up with dollar signs and suddenly the "it's gonna be tough to find something in that range" became a "oh, we can work something out, you're military!" I know I may have a serious case of baby face, but I'm not stupid. Just because I'm military doesn't mean my budget suddenly changes. Then came the high pressure sales tactics. They didn't show me anything under twice my budget, and finally when the sales manager came to see what he could do and I had to repeat for the umpteenth time "under 10,000", he gives me a blank stare and parrots off some prepared spiel about a "great deal" they have for me, which was way above my budget. I eventually had to just walk away, because it was getting so incredibly ridiculous. The sales guy even tried telling me he was in the Air Force reserves to try and persuade me to spend more than I had. Thanks Chevrolet of Dover, you've made a lifelong Chevy lover and owner a Honda fan.
My experience with the entire dealership was been very positive. The service department does its best to work into your schedule, not the other way around...and all the people in that department seem to genuinely want to give you the best service possible every time. The collision department does the best work I have ever seen or experienced. The work is perfect (I'm very meticulous) but they do it in such a quick turnaround time that it is nothing short of industry best. My review is based on using both departments multiple times in the last year so the feedback I'm providing is consistent from experience to experience.
MIKE PURCELL at Chevrolet of dover was truly incredible with helping us get into our NEW VAN with ease! Today was our first time stepping into a dealership and with the treatment we received from Mike I'd say we would have no problem doing it again with him. THANK YOU MIKE AND THE FRIENDLY PEOPLE AT CHEVROLET OF DOVER !
Dan Harmon was the best he got us the dream car we wanted with the price we could afford. I would recommended him to anyone.
Great from start to finish. I just bought a 2017 Chevy 2500 customized. Bill in parts was great getting everything I wanted and needed, Jordan in service making sure it came together and than Rob in finance. Great team along with a great leader Matt to keeping me in the loop every step of the way. Exceeded expectations. Great business and new friends.
Chevrolet Of Dover is a US Car Dealer based in Dover, Delaware. Chevrolet Of Dover is located at 1450 S Dupont Hwy, Dover, DE 19901, USA.
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